Documented complaints process
acct-003 ·
Accountability · Level 2 ·
AI-evaluated
A clear complaints or feedback process is documented
Results across 110 scanned sites
| Outcome | Count |
|---|---|
| Passed | 12 |
| Failed | 73 |
| Skipped | 24 (target page not captured) |
| Errored | 1 |
| Not yet scanned for this check | 6 |
Failing (73)
- Amnesty International UK · not_for_profit
- Arcadia Fund · not_for_profit
- Barnardo's · not_for_profit
- Bodleian Library · libraries
- British Heart Foundation · not_for_profit
- British Red Cross · not_for_profit
- Cambridge University Library · libraries
- Cancer Research UK · not_for_profit
- Care Quality Commission · government
- Cory Doctorow · media
- Durham University · higher_education
- Evening Standard · media
- Faber & Faber · publishers
- Financial Conduct Authority · government
- Financial Times · media
- GOV.UK · government
- Hachette UK · publishers
- HarperCollins UK · publishers
- Imperial College London · higher_education
- Imperial War Museums · archives
- Information Commissioner's Office · government
- King's College London · higher_education
- Library of Birmingham · libraries
- London School of Economics · higher_education
- Macmillan Cancer Support · not_for_profit
- National Gallery · archives
- National Library of Scotland · libraries
- National Library of Wales · libraries
- National Museums Scotland · archives
- National Records of Scotland · archives
- National Trust · not_for_profit
- Natural History Museum · archives
- New Statesman · media
- Northern Ireland Direct · government
- Ocado · retail
- Office for National Statistics · government
- Oxfam GB · not_for_profit
- Oxford University Press · publishers
- Pan Macmillan · publishers
- Pearson UK · publishers
- Penguin Random House UK · publishers
- RSPB · not_for_profit
- RSPCA · not_for_profit
- Royal Museums Greenwich · archives
- Save the Children UK · not_for_profit
- Scholastic UK · publishers
- Scottish Government · government
- Sense About Science · not_for_profit
- Tate · archives
- Taylor & Francis · publishers
- The Independent · media
- The National Archives · archives
- The Times · media
- UK Legislation · government
- University College London · higher_education
- University of Birmingham · higher_education
- University of Bristol · higher_education
- University of Edinburgh · higher_education
- University of Glasgow · higher_education
- University of Leeds · higher_education
- University of Manchester · higher_education
- University of Nottingham · higher_education
- University of St Andrews · higher_education
- University of Warwick · higher_education
- Verso Books · publishers
- Victoria and Albert Museum · archives
- Wellcome Collection · libraries
- White Label · not_for_profit
- codeforsociety.org
- dgen.net
- dotpublic.org
- eff.org
- ib1.org
Passing (12)
- BBC · media
- British Library · libraries
- Channel 4 · media
- Citizens Advice · not_for_profit
- Leeds Libraries · libraries
- Marks & Spencer · retail
- NHS · government
- Ofcom · government
- Scope · not_for_profit
- The Guardian · media
- Welsh Government · government
- eve.gd
Skipped (24)
The target page this check evaluates wasn't captured on these sites.
- ASOS · retail
- Argos · retail
- Bloomsbury Publishing · publishers
- Boots · retail
- British Museum · archives
- Cambridge University Press · publishers
- Currys · retail
- Indigo Trust · not_for_profit
- Mind · not_for_profit
- Next · retail
- Sainsbury's · retail
- Science Museum · archives
- Shelter · not_for_profit
- Sky News · media
- Tesco · retail
- The Economist · media
- The London Library · libraries
- The Telegraph · media
- Thinking Way Outside The Box · not_for_profit
- UK Parliament · government
- University of Oxford · higher_education
- Waterstones · retail
- w3.org
- w3.org
Errored (1)
- University of Cambridge · higher_education